Last Updated: 05/07/2024
Thank you for shopping at sowemeetagain.co.uk. Please read this refund policy carefully. This refund policy applies to purchases made on our website.
1. Refund Eligibility
1.1. Digital Products: Due to the nature of digital products (e.g., downloadable content, software), we generally do not offer refunds once the product has been downloaded or accessed. However, if you experience technical issues with accessing or downloading a digital product, please contact us for assistance.
1.2. Physical Products: If you are not entirely satisfied with your purchase of a physical product (e.g., clothing, accessories), we may offer a refund or exchange within 15 days of the purchase date, provided that:
– The item is unused, unworn, and in its original condition.
– The item is returned in its original packaging with all tags attached.
– You have proof of purchase (e.g., order confirmation, receipt).
2. Refund Process
2.1. Contact Us: To request a refund or exchange, please contact our customer service team at info@sowemeetagain.co.uk within the specified time frame.
2.2. Return Authorization: We will provide you with instructions on how to return the item(s) to us. Please do not send the item(s) back without contacting us first to obtain a return authorization.
2.3. Return Shipping: You are responsible for paying for return shipping costs. Shipping costs are non-refundable unless the return is due to our error (e.g., you received an incorrect or defective item).
3. Refund Timeline
3.1. Digital Products: Refunds for digital products will be processed promptly upon verification of the issue. Refunds may take 7-10 business days to appear in your account.
3.2. Physical Products: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
4. Exchanges
4.1. Physical Products: If you wish to exchange an item for a different size, color, or style, please contact us to arrange the exchange. Exchanges are subject to availability.
5. Exceptions
5.1. Final Sale Items: Certain items marked as “final sale” may not be eligible for return or refund. This will be clearly stated at the time of purchase.
5.2. Gift Cards: Gift cards are non-refundable.
6. Contact Us
If you have any questions about our refund policy, please write us at: info@sowemeetagain.co.uk
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